If you or your business answer a lot of email, you know well that the majority of email asks one of only a few different questions of your business. Individually responding to these inquiries takes a lot of time, yet prompt, thorough responses are an important edge for your customer service. People appreciate a rapid response, and even more so, they appreciate a full response that answers their questions well.

MailTemplate from MacTank is a great piece of software that helps alleviate some of this effort. It works side by side with Apple Mail and allows you to create standard replies or new emails from templates. Those templates can automatically include data from your customer’s email message, like name, email, subject, and headers.

This is a great small business customer service tool and a helpful email marketing utility. Thanks MacTank!

Tags: email, customer service, Apple Mail, small business, email marketing